HOUSE RULES – HOSTEL DOURO BACKPACKERS
Welcome to HOSTEL DOURO BACKPACKERS. Please find below our house rules, designed to ensure we can provide you with the best possible service.
I
Check-in
1.1) Check-in is available between 16:00 and 21:00.
1.2) Our staff are not authorised to complete check-in without advance payment, or upon presentation of a voucher issued by a travel agency with which we have an established contract.
1.3) At registration or reservation, guests must identify themselves and provide the receptionist with an identification document, such as a national ID card or passport.
1.4) At check-in, you will be given a keyring with two keys and a tag: the tag for the building’s main entrance door and the key to your booked room or, in the case of a dormitory, the key to the main entrance door and a padlock key for the corresponding locker.
1.5) If you lose any key, you must go to reception and report the incident immediately so that it can be deactivated and a new key issued for your safety. In the event of loss of a key or the tag, a fee of 50€ will be charged.
1.6) In exceptional emergency situations, you may call the contacts provided at reception for this purpose.
1.7) Any change to the stated schedule must be duly justified and requested in advance.
II
Check-out
2.1) Check-out must be completed by 11:00.
2.2) On the day of departure, rooms/beds must be vacated by 11:00.
2.3) Any change to the stated schedule must be justified and requested, and is therefore subject to the availability of HOSTEL DOURO BACKPACKERS staff.
III
Noise
3.1) Out of respect and consideration for all guests, we kindly ask you to keep noise to a minimum in social areas and corridors, as most of our guests come here to rest.
3.2) From 22:00 onwards, activities that generate noise likely to disturb other guests at HOSTEL DOURO BACKPACKERS are not permitted (Decree-Law No. 292/2000 of 14 November[1]).
IV
Damage
4.1) Any damage caused intentionally to the premises will be charged to the responsible party.
4.2) Depending on the severity, the company will take any legal measures deemed necessary.
V
Complaints
5.1) A complaints book is available at reception.
5.2) In the event of a complaint, please identify the staff member involved, indicate the time of the incident, and inform management, who should be called to the location.
VI
Security
6.1) Under Decree-Law No. 228/2009 of 14/07, this company is not responsible for money, jewellery, or other valuables that may go missing within its facilities.
6.2) Always remember to close the building’s main entrance door, as well as your room door, and make sure they are properly closed.
6.3) The presence and/or stay of persons who are not included on the guest list of HOSTEL DOURO BACKPACKERS is not permitted, unless previously requested from Management and duly authorised.
VII
Prohibitions
7.1) Without prejudice to the above and to the general rules applicable to local accommodation, the following are not permitted within HOSTEL DOURO BACKPACKERS premises:
a) Smoking or vaping.
b) Moving or altering the layout of the rooms.
c) Leaving rubbish in common or private areas.
d) Excessive consumption of alcoholic beverages within HOSTEL DOURO BACKPACKERS.
VIII
Breakfast service
8.1) Breakfast is not included in the stay. However, HOSTEL DOURO BACKPACKERS provides a kitchen equipped with appliances and all kitchen utensils, as at home, which you may use to prepare breakfast or any other meal during your stay.
IX
Promotions and other offers
9.1) HOSTEL DOURO BACKPACKERS provides information and ongoing promotions via its website.
a) Offers and promotions are temporary and subject to the specific conditions defined.
X
Hygiene and cleaning
10.1) The hostel is cleaned every day.
a) Cleaning of rooms occupied for more than one night will be carried out between 12:00 and 16:00, if necessary.
b) Towels will only be changed upon the guest’s request.
c) Bed linen will be changed upon the guest’s request and if necessary.
XI
Reservations
11.1) Reservations can be made by phone, email, through our website, partner websites, or in person, and are subject to availability.
11.2) Specific rules associated with reservations are defined by the Reservation Policy of HOSTEL DOURO BACKPACKERS.
XII
Common areas
12.1) Reception comprises a living room/lounge area with a WC and a door providing access to the kitchen.
12.2) The rules and recommendations governing the use of common areas are displayed on site, namely in the kitchen and the lounge area.
12.3) Failure to comply with the rules and recommendations displayed there is subject to the penalties provided for in these rules, as applicable (damage, security, prohibitions, or otherwise).
a) In situations not covered by these rules, the applicable legislation shall apply.
With the amendments introduced by Decree-Law No. 259/2002 of 23 November, the General Noise Regulation approved by Decree-Law No. 251/87 of 24 June was revised. According to Article 1, this regime aims to prevent noise and control noise pollution, in order to safeguard the health and well-being of the population, and it applies to neighbourhood noise and noisy activities, permanent or temporary, that may cause disturbance.
Under paragraph 3, items e) and f), the reference periods for noise assessment are the daytime period, from 07:00 to 22:00, and the night-time period, from 22:00 to 07:00.
RESERVATION POLICY – HOSTEL DOURO BACKPACKERS
1. To guarantee the room reservation, the guest must pay the full amount within the maximum deadline indicated by HOSTEL DOURO BACKPACKERS in the email confirming receipt of the reservation request.
2. The reservation will only be confirmed upon presentation of proof of payment (in person / by email).
3. In the event of cancellation, the refund of the amount paid will only take place provided it occurs one week prior to the scheduled check-in date.
4. Reservations may be cancelled free of charge up to seven (7) days before the official check-in time.
5. Cancellations made less than seven (7) days before the check-in time will result in the full amount of the booking being charged. The total booking amount is non-refundable.
6. Reservations may be made in person, by telephone, and through internet services.
7. Payments at check-in must be made in cash or via Multibanco; no other payment methods will be accepted.
8. Payment for the stay contracted with HOSTEL DOURO BACKPACKERS must be made in full at check-in in the case of a “walk-in”.
9. If departure occurs after the stipulated check-out period, an additional amount corresponding to one extra night will be added.
10. If, at the end of the contracted stay, the guest wishes to remain longer at HOSTEL DOURO BACKPACKERS:
a) The guest must make a new full payment for the new intended period of stay.
b) The extension will only be guaranteed subject to availability.
c) In any circumstance, the guest enjoys a right of priority when requesting an extension of their stay at the hostel over other guests.
11. Reservations at HOSTEL DOURO BACKPACKERS are made per room or per bed in a dormitory.
12. The amount paid as a booking guarantee for special-offer or group rates will not be refunded in the event of cancellation or any other change.
13. In the event of no-show, the amount paid as a booking guarantee will not be refunded, nor credited toward stays on dates after the originally scheduled check-in date.